FAQs - General Information

Q: Is the pool heated?

Both the indoor AND outdoor pools are heated.

The outdoor SPA is also heated.

Q: What facilities do you have?

• Heated indoor pool
• Heated outdoor pool
• Child’s paddle area
• Heated SPA
• BBQ
• Tennis
• Sauna
• Tropical Gardens
• Internet Kiosk and Wireless Internet

Q: How close is Surfers Paradise?

3km or a 30 minute stroll along the beach

Q: Can I book theme park tickets at reception?

Yes and there is no booking fee

Q: Do you do after hours checkins?

Yes, there is an after hours check-in service

Please contact us prior to arrival for details

Q: Can I get a late checkout?

Yes, if no one is checking in on the day of departure.

A fee applies so please contact Reception to see if this is available

Q: When do I have to pay a deposit?

At the time of making the booking – either by credit card or direct transfer

Q: Is there car parking at the property?

One car space is allocated per apartment.

We also have an outdoor visitors car park