Have a question? Find your answer below or feel free to contact us directly.


Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check In: 2.00 PM

Check Out: 10.00 AM

Please contact reception if arriving outside Reception hours.

Q: Do you require a security bond upon check-in?

Yes. Either a valid credit card or $200 cash.

Q: Is after hours check-in available?

Yes, there is an after hours check-in service. Please contact us prior to arrival for details.

Q: Can I have a late check-out?

Yes – if no one is checking in on the day of departure. Please note that a fee applies, so please contact reception to see if this is available.

Q: When do I have to pay a deposit?

At the time of booking – either by credit card or direct transfer.

Q: What are the reception hours?

Monday – Friday: 8.30am to 4.30pm

Saturday & Sunday: 9.00am to 11.00am

Q: Can I book theme park tickets at reception?

Yes and there is no booking fee.


General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Yes. There is FREE unlimited WiFi in every unit.

Q: What facilities do you have?

  • Heated indoor Pool
  • Heated outdoor Pool
  • Children’s paddle area
  • Heated Spa
  • Barbecue
  • Half size Tennis Court
  • Sauna
  • Tropical Gardens
  • Internet Kiosk and complimentary WiFi

Q: Is there car parking available?

One car space is allocated per apartment. We also have an outdoor visitors carpark. 

Q: Is all linen provided?

Yes all linen is provided. Beach towel hire is also available on request.

Q: How often are the rooms serviced?

For bookings 8 – 14 days in duration the unit is serviced midway through your stay. For bookings longer than 14 days the service is every 7 days.

Q: Is the pool heated?

Both the indoor and outdoor Pools are heated. The outdoor Spa is also heated.


General information about our location.

Q: How close is Surfers Paradise?

We are located just 3km or a 30 minute stroll along the beach to Surfers Paradise.

Q: Are there shops or restaurants nearby?

The Oasis Shopping Centre and restaurant precinct are just a short 5 minute stroll away.

Q: Is there public transport nearby?

The nearest bus stop is only 300 metres away.

The nearest Light Rail Station is at the Convention Centre which is a 10 minute stroll.

Q: What local attractions are in the area?

The Star Casino, Gold Coast Convention Centre, Pacific Fair Shopping Centre, Parks, Beach, Sea World and more.

Q: How far away are the theme parks?

Sea World is only a 10 minute drive away. Movieworld, WetnWild, Dreamworld and Outback Spectacular are approximately a 20 minute drive.

Q: Where can I buy groceries locally?

The Oasis Shopping Centre is approximately a 5 minute stroll away and has a Woolworths and several other food outlets.

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