Have a question? Find your answer below or feel free to contact us directly.
BOOKING & CHECK-IN
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check In: 2.00 PM
Check Out: 10.00 AM
Please contact reception if arriving outside Reception hours.
Q: Do you require a security bond upon check-in?
Yes. Either a valid credit card or $200 cash.
Q: Is after hours check-in available?
Yes, there is an after hours check-in service. Please contact us prior to arrival for details.
Q: Can I have a late check-out?
Yes – if no one is checking in on the day of departure. Please note that a fee applies, so please contact reception to see if this is available.
Q: When do I have to pay a deposit?
At the time of booking – either by credit card or direct transfer.
Q: What are the reception hours?
Monday – Friday: 8.30am to 4.30pm
Saturday & Sunday: 9.00am to 11.00am
Q: Can I book theme park tickets at reception?
Yes and there is no booking fee.
SERVICES & FACILITIES FAQ’S
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Yes. There is FREE unlimited WiFi in every unit.
Q: What facilities do you have?
- Heated indoor Pool
- Heated outdoor Pool
- Children’s paddle area
- Heated Spa
- Half size Tennis Court
- Tropical Gardens
- Internet Kiosk and complimentary WiFi
Q: Is there car parking available?
One car space is allocated per apartment. We also have an outdoor visitors carpark.
Q: Is all linen provided?
Yes all linen is provided. Beach towel hire is also available on request.
Q: How often are the rooms serviced?
For bookings 8 – 14 days in duration the unit is serviced midway through your stay. For bookings longer than 14 days the service is every 7 days.
Q: Is the pool heated?
Both the indoor and outdoor Pools are heated. The outdoor Spa is also heated.
General information about our location.
Q: How close is Surfers Paradise?
Q: Are there shops or restaurants nearby?
The Oasis Shopping Centre and restaurant precinct are just a short 5 minute stroll away.
Q: Is there public transport nearby?
The nearest bus stop is only 300 metres away.
The nearest Light Rail Station is at the Convention Centre which is a 10 minute stroll.
Q: What local attractions are in the area?
Q: How far away are the theme parks?
Sea World is only a 10 minute drive away. Movieworld, WetnWild, Dreamworld and Outback Spectacular are approximately a 20 minute drive.
Q: Where can I buy groceries locally?
The Oasis Shopping Centre is approximately a 5 minute stroll away and has a Woolworths and several other food outlets.